Frequently Asked Questions (FAQ)

What is the referral procedure?

To schedule our services, all clients should have a current driver’s license or permit. This allows the behind-the-wheel evaluation to take place on the highways. Otherwise the evaluation is limited to parking lot or clinical evaluation only. Referral sources include but are not limited to:
Medical doctor
Eye care specialist
Vocational Rehabilitation counselor
Independent Living Program counselor
The State Division of Motor Vehicles
Worker’s Compensation case manager
School Systems
Clients must be seizure-free for at least at least 6 months (If not seizure-free, they must have a doctor’s waiver). A referral form must be completed and submitted from the referral source.

Can I drive my own car for the behind the wheel evaluation?

Typically, the practical phase of the evaluation is conducted in a vehicle with dual controls, appropriate signage, and an extra rear view mirror. These are minimum requirements that are set for all driving schools that are licensed by the North Carolina Division of Motor Vehicles.

Do you accept appointments, and where do I go for an appointment?

All appointments are set upon receipt of complete referral information and pre-approval of payment for services.

If I need adaptive equipment, do you direct me to a specific vehicle modifier for my modifications?

Due to the competitive nature of the vehicle modification industry, Driver Rehabilitation Services can provide a list of vehicle modifiers certified to install and service your adaptive equipment. If your needs are product specific and can only be acquired by a certain dealer or manufacturer, you will be informed of this issue. In every situation, the ideal customer is one that checks all the local vehicle modifiers, interviews them for service availability, warranty lengths, after-hours emergency service, and length of time needed for vehicle modification. Driver Rehabilitation Services believes the client should make an informed choice of their vehicle modifier.

What happens after program completion / discharge?

Upon completion of recommended training, clients are accompanied to the North Carolina Division of Motor Vehicles for assistance is having their license renewed or updated with the appropriate restrictions, equipment needs, etc. If they have not already been entered into the State’s medical review process, this will likely occur.

How are your fees billed/invoiced?

Vocational Rehabilitation Services, Independent Living Program, Workers Compensation or private/self-pay are potential funding sources. If the client is private/self-pay, full payment is expected at the time the service is rendered. Private insurance, Medicare and Medicaid do not reimburse driver evaluations.

Who can benefit from your services?

The program can help persons with a variety of disabilities including but not limited to: stroke, amputations or arms or legs, traumatic brain injury, spinal cord injury, arthritis, visual impairments, neurological impairments, decreased function due to aging, cardiac conditions, diabetic conditions, congenital disabilities.